Policies and Etiquette
Adhering to our spa policies creates a happy environment where our professionals can focus on your needs. We appreciate your cooperation and sincerely hope you have a pleasant experience with us!
CONSULTATION – Our medical personnel offer consultations to better understand everyone’s needs and goals. Based on a private analysis and conversation, both client and specialists will design a treatment plan that will best meet the expectations of the client. Photos may be taken to document baseline conditions and treatment progress, and a valid photo ID is required for all first-time clients.
DEPOSITS – A $99 non-refundable deposit is required to book any service, excluding the weight loss consultation. A $249 non-refundable deposit is required for the weight loss consultation.
FIRST VISIT – Please arrive 15 minutes prior to your first appointment to allow ample time to check in and complete intake paperwork.
LATE ARRIVAL – If arrival is delayed, we will make every effort to accommodate your full appointment but service time may be abbreviated to avoid delays for other guests. Abbreviated treatments are charged at full value.
LATE CANCELLATION & MISSED APPOINTMENT – We have a 48-hour cancellation policy on Body Contouring Procedures; a 24-hour cancellation policy on all other appointments. Late cancellations are subject to $50 fee or 50% of the service value, whichever is greater. Missed appointments are charged at full value.
WALK-INS - We take appointments only. Walk-ins are not accepted.
BOOKING YOUR APPOINTMENT - No changes or additions to appointments can be made in the office.
PRICES & PROMOTIONS – We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give patients the discount of greater value at the time of purchase.
PAYMENTS – All prices are subject to change without notice. We accept cash, Visa®, MasterCard®, and American Express®; we do not accept checks. Payment is due before services are rendered.
REFUNDS – Once you book your appointment, all sales and transactions are final. All deposits and any associated fees for your appointment are non-refundable. We do not offer refunds on services rendered even if you are disappointed in the result or unhappy with the outcome. NO REFUNDS WILL BE ISSUED UNDER ANY CIRCUMSTANCES.
PERSONAL BELONGINGS – Personal belongings are the full responsibility of the spa guest and should be kept in your possession at all times. Stunning Transformations Med Spa is not responsible for lost or damaged items.
QUIET ENVIRONMENT – As a courtesy to other guests, please maintain a quiet level of conversation in the spa. Additionally, we ask that all guests silence their cell phones during each visit to the spa.
GUESTS - Children and additional guests are not allowed.
PRACTICE-PATIENT RELATIONSHIP – We love having you as a patient, but we do reserve the right to refuse service at any time, to anyone, for any reason.
FULL DISCLOSURE – Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you. And if you have any questions at any time, please ask. We’re here to help!